PRIVACY POLICY

Effective Date: June 27, 2026
Last Updated: June 27, 2026

Joule Experience Collection™ (“Joule,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.TheJouleCollection.com (the “Website”), communicate with us, request information, or otherwise interact with Joule.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the Website and with Joule.

Information You Provide

We may collect information you voluntarily provide, including:

• Your name.

• Email address.

• Telephone number.

• Company or organization.

• Job title or professional role.

• Mailing address.

• Preferred communication method.

• Information about a proposed trip, group, event, retreat, or itinerary.

• Proposed destination and travel dates.

• Estimated group size.

• Budget range.

• Programming interests or objectives.

• Messages, questions, feedback, and other information included in your communications.

• Marketing and communication preferences.

• Any other information you choose to provide.

Please do not submit passport numbers, government identification numbers, payment-card information, medical records, account passwords, or other highly sensitive information through a general Website form.

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol address.

• Browser type.

• Device type.

• Operating system.

• Approximate location based on your IP address.

• Referring and exit pages.

• Pages viewed.

• Links selected.

• Dates and times of visits.

• Time spent on the Website.

• Website navigation and interaction information.

• Cookie and similar technology identifiers.

This information helps us operate, secure, understand, and improve the Website.

Information From Other Sources

We may receive information about you from other sources, including:

• Travel advisors.

• Hotels and resorts.

• Event planners.

• Meeting and retreat planners.

• Venues and destination partners.

• Companies or individuals that refer you to Joule.

• Social-media platforms.

• Publicly available professional sources.

• Website, analytics, email, scheduling, and technology providers.

• Other parties acting at your direction or with your authorization.

When another person or organization provides personal information about you, that party is responsible for having the authority to provide it.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and requests.

• Communicate with prospective clients, partners, planners, and participants.

• Schedule meetings and consultations.

• Evaluate potential engagements and partnerships.

• Develop proposals, programming concepts, and customized experiences.

• Coordinate services with clients, facilitators, travel professionals, hotels, venues, and other partners.

• Provide and administer contracted services.

• Maintain business and communication records.

• Operate, maintain, secure, and improve the Website.

• Analyze Website traffic, usage, and performance.

• Improve our services, programming, communications, and client experience.

• Send newsletters, updates, announcements, and marketing communications where permitted.

• Detect and prevent fraud, misuse, security incidents, and unlawful activity.

• Protect the rights, property, safety, and interests of Joule and others.

• Comply with legal, contractual, insurance, accounting, tax, and regulatory obligations.

• Establish, exercise, or defend legal claims.

• Complete a merger, acquisition, financing, reorganization, sale, or other business transaction.

• Fulfill another purpose disclosed when information is collected or authorized by you.

We may combine information collected from different sources when reasonably necessary for these purposes.

3. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential Website operation.

• Security and fraud prevention.

• Remembering visitor preferences.

• Website functionality.

• Traffic and performance analytics.

• Understanding how visitors use the Website.

• Measuring the effectiveness of communications or marketing campaigns.

• Supporting embedded content or social-media features.

Some technologies may be placed by Joule, while others may be placed by service providers or third parties.

You can usually control cookies through your browser settings. The Website may also provide a cookie-preference tool when required or appropriate.

Disabling certain cookies may affect the availability or operation of Website features.

4. Analytics and Advertising Technologies

We may use third-party analytics services to understand how visitors locate, navigate, and interact with the Website.

Analytics providers may collect information such as:

• IP address.

• Device and browser information.

• Pages visited.

• Links selected.

• Referring website.

• Visit dates and duration.

• General Website interaction information.

We do not sell personal information in exchange for money.

Certain privacy laws may define disclosures involving advertising, analytics, or tracking technologies as a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged.

Where applicable law provides an opt-out right, you may exercise that right through an available cookie-preference tool, a legally recognized browser preference signal, or by contacting us.

5. How We Disclose Information

We may disclose personal information in the following circumstances.

Service Providers

We may provide information to companies that perform services for us, including providers of:

• Website hosting and maintenance.

• Website forms and content management.

• Email and communication services.

• Scheduling services.

• Customer-relationship management systems.

• Cloud storage and document management.

• Analytics and Website performance services.

• Cybersecurity and information technology.

• Marketing support.

• Accounting, insurance, payment, and professional services.

These providers may access personal information only as reasonably necessary to perform services for us and as permitted by applicable agreements and law.

Travel, Event, and Program Partners

When reasonably necessary to evaluate, plan, coordinate, or provide an experience, we may disclose relevant information to:

• Travel advisors.

• Hotels and resorts.

• Venues.

• Event and meeting planners.

• Destination management companies.

• Experience Directors.

• Facilitators and independent contractors.

• Transportation or activity providers.

• Other participating vendors and partners.

We seek to limit these disclosures to information reasonably necessary for the applicable purpose.

Third-party providers control their own privacy practices and may provide separate privacy notices.

Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors.

Legal and Safety Purposes

We may disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process.

• Respond to a subpoena, court order, or governmental request.

• Protect or enforce our rights and agreements.

• Investigate fraud, misuse, security incidents, or unlawful activity.

• Protect the safety, rights, or property of Joule, our clients, our partners, our personnel, participants, or others.

• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so, request that we coordinate with another party, or otherwise provide authorization or consent.

6. Payment Information

Payments may be processed through a third-party payment processor.

When you submit payment information through a third-party platform, that provider collects and processes the information in accordance with its own privacy policy and terms.

Joule generally does not receive or store complete payment-card numbers or card-security codes.

7. Marketing Communications

We may send marketing communications when permitted by law, including when you:

• Request information from us.

• Subscribe to receive communications.

• Provide consent.

• Have an existing or prospective business relationship with Joule.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the message or contacting us at info@TheJouleCollection.com.

Unsubscribing from marketing messages will not prevent us from sending non-promotional communications regarding:

• An inquiry.

• A proposal.

• A scheduled meeting.

• A contracted engagement.

• A transaction.

• A security matter.

• A legal notice.

• An existing business relationship.

We may retain limited information necessary to record and honor your communication preferences.

8. Sensitive and Health-Related Information

The Website’s general contact and inquiry forms are not intended for the collection of medical records, diagnoses, treatment information, or other sensitive health information.

Please do not submit sensitive health information through a general Website form.

Information regarding dietary needs, food allergies, accessibility, mobility, wellness, or participation requirements may occasionally be necessary to plan or provide a specific experience.

When this information is needed, it may be collected through a separate process by Joule, the contracting client, a travel advisor, a venue, or another applicable provider.

Additional notices, consent requests, or privacy rights may apply depending on:

• The nature of the information.

• The reason it is collected.

• The person or organization collecting it.

• The location of the individual.

• Applicable privacy laws.

Joule does not use sensitive or health-related information for targeted advertising or to make unrelated assumptions or inferences about individuals.

9. Data Retention

We retain personal information for only as long as reasonably necessary to:

• Respond to inquiries.

• Evaluate and manage potential engagements.

• Provide contracted services.

• Maintain appropriate business records.

• Honor communication preferences.

• Resolve disputes.

• Enforce agreements.

• Protect against fraud and security incidents.

• Comply with legal, tax, insurance, accounting, and regulatory obligations.

Retention periods may vary based on:

• The type of information.

• The nature and duration of the relationship.

• Contractual requirements.

• Legal and recordkeeping obligations.

• The existence of a dispute, investigation, or potential claim.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or deidentify it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized:

• Access.

• Acquisition.

• Use.

• Alteration.

• Disclosure.

• Loss.

• Destruction.

No website, internet transmission, storage system, or security measure can be guaranteed to be completely secure.

Please use care when deciding what information to send electronically. Contact us promptly if you believe your interaction with Joule is no longer secure.

11. Your Privacy Rights

Depending on where you live and the law applicable to Joule’s processing of your information, you may have the right to:

• Confirm whether we process your personal information.

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Obtain a portable copy of certain information.

• Withdraw consent when processing is based on consent.

• Opt out of certain targeted advertising.

• Opt out of certain sales or sharing of personal information.

• Limit certain uses of sensitive personal information.

• Appeal a decision concerning a privacy request.

• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights may be subject to exceptions and limitations. We may retain information when reasonably necessary or legally permitted to:

• Complete a requested transaction.

• Provide a requested service.

• Comply with law.

• Maintain security.

• Prevent fraud.

• Exercise or defend legal rights.

• Meet contractual, tax, insurance, or recordkeeping obligations.

Submitting a Privacy Request

To submit a privacy request, email:

info@TheJouleCollection.com

Please use the subject line “Privacy Request” and describe your request clearly.

We may need to verify your identity before processing a request. We will request only information reasonably necessary to complete verification.

An authorized agent may submit a request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you and may need to verify your identity directly.

12. California Privacy Information

California residents may have additional rights under California privacy laws when those laws apply to Joule.

The categories of personal information Joule may collect are described in Section 1. The purposes for which information may be used are described in Section 2. The categories of recipients to which information may be disclosed are described in Section 5.

Joule does not sell personal information in exchange for money.

As explained above, certain uses of analytics, advertising, or tracking technologies may be legally characterized as selling or sharing under California law.

Joule does not knowingly sell or share personal information belonging to individuals under 16 years of age.

California residents may submit applicable access, correction, deletion, or opt-out requests using the contact method described in Section 11.

13. Browser Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is no uniform industry standard governing all Do Not Track signals, the Website may not respond to those settings.

Where required by applicable law and supported by our systems, we will process legally recognized opt-out preference signals, such as Global Privacy Control, as an opt-out request for the browser or device transmitting the signal.

14. Children’s Privacy

The Website is intended for adults and business professionals. It is not directed to children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that a child under 13 has submitted personal information through the Website, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided information may contact us at info@TheJouleCollection.com.

15. Social Media

When you communicate or interact with Joule through a social-media platform, both Joule and the platform may receive information about the interaction.

Social-media platforms control their own:

• Account information.

• Tracking technologies.

• Data collection.

• Security.

• Privacy practices.

Your use of a social-media platform is governed by that platform’s terms and privacy policy.

Information posted publicly through social media may be visible to other users and should not be considered private.

16. Third-Party Websites and Services

The Website may contain links to third-party websites and services, including:

• Hotels and resorts.

• Travel providers.

• Venues.

• Social-media platforms.

• Scheduling services.

• Maps.

• Videos.

• Payment platforms.

• Other outside resources.

This Privacy Policy does not govern third-party websites or services.

Joule is not responsible for the privacy, security, availability, content, or practices of third parties. We encourage you to review the privacy policy of each third-party service you use.

17. International Visitors

Joule is based in the United States.

If you access the Website from another country, your information may be transferred to, processed in, or stored in the United States or another country where Joule or its service providers operate.

Privacy and data-protection laws in those countries may differ from those in your place of residence.

Where required, we will use an appropriate legal basis or transfer mechanism for international processing.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• The Website.

• Our services.

• Our technology providers.

• Our information practices.

• Applicable legal requirements.

The revised Privacy Policy will be posted on the Website with an updated “Last Updated” date.

When required, we may provide additional notice of material changes.

Your continued use of the Website after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to:

Joule Experience Collection™
Email: info@TheJouleCollection.com
Website: www.TheJouleCollection.com